What our Customers say...
Water Damage Testimonials
SERVPRO not only gets the job done, they are a joy to work with - coming out right away & seeing us through it all.
On the scene, Colin S. was great at assessing the situation - even though a lot was hidden behind walls - and then making a plan and an estimate that all turned out better than the worst-case scenarios he prepared us for all along the way - and thankfully did not happen.
Colin & Carlos (like Batman & Robin) took care of it all - monitoring and aiding recovery every day. The final cost came in under estimate and we felt very well taken care of through it all.
On the phone, Ellen & others were calming, Michelle was informative, and Casey was super helpful with my questions and responsive even on a Sunday.
*ALMOST* worth going through water damage!
Jason was very knowledgeable and thorough in process of detecting our slab leak and finding all the damage. The company was prompt sending him out due to our time restraints. I would recommend SERVPRO Northwest Ventura and Their tech Jason for and restoration work!
Can't say enough how great the SERVPRO team was in taking care of our water damage! Jason & James came out to the house several times, very professional, on-time, always wore a mask and took the time to explain everything they needed to do. Michelle and Casey handled all the scheduling and were just great to work with. Really appreciate all of their help during a stressful time!
I would just like to leave a comment to the experience I received from SERVPRO. Without going into the detail of the gruesome experience of the water damage I got when when I walked into my newly purchased home in Ventura. Casey was my first contact. I related to her the water leak from a pvc pipe under the kitchen sink and how it had spread throughout the whole ground floor. That was on a Sunday (10/11/2020). Before you know it a team of guys show up and assess the situation and a plan to mediate the problem. All the drywall was tested for moisture and air movers were brought in. It was noisy but I knew it was needed. Couple days later, the walls were not drying, so they proceeded to cut the bottom part of the drywall to insure dryness and mold prevention. The team of Casey, Jason Hulette, James Meza were there everyday checking the walls. My Farmers insurance were thrilled because they received an accurate description from which they could base the damage.
James, the Tech, was especially compassionate since he knew their were two senior citizens in the home. Went over and beyond my expectations
If every business was of the same quality as SERVPRO, it would be a grand world. We have been very pleased & reassured by the staff and professionalism of SERVPRO.
Great guys! Good job! A thousand thank you's.
You guys were fantastic! I appreciate all of the help given to us during this incident. Very accommodating and professional. Well done!
I want to thank Jason for his accommodations. We not only had water damage but it was also during the time that my husband was recovering from surgery. Jason was thorough and worked around our situation to make sure that everything was done as quickly and as efficiently as possible. Thank you Jason … We would absolutely recommend this company
Jason and Greg were wonderful to work with. Knowable and courteous.
I recently suffered a small kitchen fire & was very concerned for my 2 month old baby. I immediately called SERVPRO of NW Ventura & their technician was at my front door within an hour! They set up all the necessary equipment to get rid of the strong smoke smell & completed the entire clean up in 1 day. I can't thank the SERVPRO staff enough for all of their hard work & getting me back in my home as quickly as they did.
So happy to support your business it was a nice change of pace from dealing with a big business where one tends to feel more like a number than a person. Team SERVPRO is professional, courteous, and sensitive to issues that aren’t easy to address. I will definitely recommend you to anybody looking for water damage and other services and will keep you in mind for any future cleaning needs.
Fine workmanship and a great crew. Thank you to SERVPRO for being such a caring company. S.B.
SERVPRO was prompt and friendly. They really helped us out in our time of need. Special thanks to Greg.
Excellent quality of work. We would call SERVPRO again if we had need.
Always done excellently and to our satisfaction!
Very polite and knowledgeable of work being done. Very respectful and polite.