SERVPRO NW Ventura sent out two workers to my home, and they got there on time and looked sharp. We showed them what rooms were to be restored, and a couple things we needed them to do. They listened to us and did a excellent job. The carpeting looked great. It only took a couple hours to complete the job. I would refer SERVPRO to my neighbors and friends. No need to shop for new carpeting. Thanks, Larry